“Although the cottage was comfortable there was no information pack, which caused problems in a number of ways:
- when the boiler failed I had to call the owner and Sykes for information on how to fix it
- I only chanced on the Wi-fi password in one of the cupboards
- no information on recycling and which bin to leave for collection
- no information on medical services
I am surprised you let cottages in your name when there is no information pack and I would like your response on the matter.”
I note, as you should have done, an identical comment on lack of information, in an October feedback.
Thank you very much for your comments and for taking the time to let us know your thoughts.
Customer feedback is very important to help us continually improve our standards.
I am happy to tell you there is now an information pack in the property.
Once again, we thank you for taking the time to give us your valuable feedback.
The Property Owner and Quality Assurance Team will receive your feedback in order for them to act upon any areas you have highlighted. If additional information is required a member of our Customer Service Team will contact you.
If you would like to discuss your comments further, please do not hesitate to contact us on the number provided below.
Once again, we thank you for taking the time to give us your valuable feedback.
Property Owner
