“The position of the house is unfortunate as it’s in a very busy council estate that included noisy parties and kids on motorbikes messing around at all hours.”
It’s also next door to an extremely busy and popular chip shop so parking was a fight on most days between this and local residents on the estate. There was a pizza left in the lower of the oven so on first use it was extremely burnt but could have been a potential fire hazard. There were areas that had dead moths so obviously not been cleaned. Also paint peeling and skirting missing off one room and the lounge sofas were extremely uncomfortable. It would have been helpful to include more ...
It’s also next door to an extremely busy and popular chip shop so parking was a fight on most days between this and local residents on the estate. There was a pizza left in the lower of the oven so on first use it was extremely burnt but could have been a potential fire hazard. There were areas that had dead moths so obviously not been cleaned. Also paint peeling and skirting missing off one room and the lounge sofas were extremely uncomfortable. It would have been helpful to include more information on the house for example bin day collections. There is a lot of room in the house and many positives about the decor but unfortunately for the above reasons we would not use this house again or recommend it. We would use Sykes again as this is only our first booking, we do think this property only needs slight improvements, however the parking is a major problem and shouldn’t be advertised as ample parking outside it was rare to park right outside the property.
Hi Rosaline,
Thank you for your feedback.
We employ a cleaning company to maintain the property, so I’m very sorry things weren’t up to standard for your visit.
We have sent this feedback back to them, so they can ensure that this doesn’t happen again. We take the safety of our guests seriously, all rooms are fitted with smoke detectors, there are fire blankets and fire extinguishers also within easy reach.
We really wish you would have contacted us straight away, we then could have addressed the issues raised quickly..
The sofas you mentioned are brand new and were purchased due to their comfort. But we appreciate that everyone has different preferences, you’re the first guest to find them unsatisfactory.
The property was freshly repainted at the start of April 23, but things can and do get damaged during the holiday season. To our knowledge the only skirting boards that need refitting are in the walk-in wardrobe of the main bedroom, we plan to finish this once the season eases off. We’re again very sorry this affected your stay.
We can only apologise for the other issues that you’ve raised, that are sadly out of our control. Unfortunately the property doesn’t have a private parking spot, as always with any on street parking you may not always be able to park where you want. So you may have for a short time had to park slightly away from the house.
Thankfully our close neighbours are all retired so the chance of any parties is very few and far between.
To our knowledge the majority of the houses on the estate are actually privately owned, again we’re sorry this affected your stay at the house.
We’re sorry the stay wasn’t everything you wanted it to be and wish you all the best.
Simon & Lisa
Property Owner
