“We've stayed with Yorkshire Costal Cottages previously and recognised that the quality of your holiday apartments was higher than other Whitby holiday letting companies.”
That said we would not return or recommend this property. We found the attention to little details lacking eg. lack of clothes drying screen, a sweeping brush, general instructions for settling in, etc. Also some annoying little things like the lack of bin bags, toilet roll, cooker dial numbers rubbed off, etc. The shower head was also hanging off the wall and the pipes howled at certain temperatures. The biggest complaint was the noise from occupants using the patio upstairs which was directly outside our bedrooms and kept our kids awake late into the night. I understand this property is also managed by Yorkshire Costal Cottages, so surely you could request occupants to respect their neighbour and possibly suggest a curfew time for using the patio such as 10pm. After the second night disturbed by the noise and having to comfort my crying daughter who wasn't able to sleep, I had a polite word. That appeared to work on the night but the family's late night patio gatherings continued for the rest of the week. This really spoilt our stay and quite stressful each night waiting to see if things would kick off. To be honest folks I never leave reviews as I feel there as so much people whinging on social media about the smallest of thing, therefore, you cannot underestimate how disappointed we were with this property.
Kind regards
David Alexander
