Heatherbrae
- 24 guests
- 10 beds
- 6 bathrooms
- Pet Friendly
Description
Heatherbrae is a magnificent house in Middleton-in-Teesdale, Durham, offering off-road parking for ten cars, extensive grounds, two hot tubs, a tennis court, and an impressive collection of indoor and outdoor spaces designed for unforgettable group stays.
This is a property with real presence, the kind of place that turns a simple gathering into an event, whether you are marking a special occasion, bringing generations of family together, or planning a long-overdue break with friends.
With a substantial main house and a well-appointed annexe, Heatherbrae gives your group the freedom to spread out, settle in, and make the place your own from the moment you arrive.
Inside, there is a wonderful sense of flow between the social spaces, each with its own character and purpose.
The sitting room, gathered around an open fire, is ideal for evenings of conversation and shared bottles opened after a day exploring, while the snug, with its woodburning stove and library, lends itself to slower interludes and quieter corners of the day.
The games room sets the tone for laughter and a little rivalry around the pool table, and the kitchen/diner becomes a true centrepiece of the stay.
Here, the woodburning stove adds warmth and atmosphere, while the range cooker, generous kitchen setup, and sociable dining arrangement make it easy to picture celebratory meals, abundant breakfasts, and the kind of long-table moments that define a group holiday.
A further kitchen and the annexe’s open-plan living area add even more versatility, especially for larger parties wanting additional room to cook, prepare, or simply peel off for a different pace.
The bedroom layout is equally generous, with thirteen bedrooms across the house and annexe, including super-king-size, king-size, double, and twin options, along with family rooms that allow plenty of flexibility for varied group make-ups.
Several bedrooms benefit from en-suite facilities, and the spread of bathrooms and cloakrooms throughout the property helps everything run with ease, even when the house is full.
Step outside and Heatherbrae makes an even bigger impression, with an enclosed rear garden that feels purpose-built for memorable days in.
There is a lawn for games and gathering, a terrace and barbecue for outdoor feasting, bike storage for active groups, and features that make the garden feel like a destination in its own right, from the tree house and rope swing to the tennis court and the two hot tubs that bring everyone back together as evening falls.
Beyond the grounds, Middleton-in-Teesdale delivers both convenience and scenery, with village amenities close by and easy access to the wider North Pennines.
Explore the area around High Force for a dramatic encounter with one of the country’s best-known waterfalls, follow the Tees Valley Railway Walk through striking countryside, or seek out Summerhill Force and Gibson’s Cave for another rewarding day outdoors.
Barnard Castle offers a fine combination of history and culture, with the ruined castle, The Bowes Museum, and Egglestone Abbey all lending depth to a day away from the house.
Durham adds still more grandeur, where Durham Cathedral and Durham Castle stand among the region’s great historic sights.
Whether your plans revolve around outdoor adventure, heritage, celebratory dining, or simply making full use of the house and grounds, Heatherbrae rises to the occasion at every turn.
Your dates
Everything you'll need
- Wifi
- Baby Friendly
- Dishwasher
- Garden / Patio
- Games Room
- Wifi
- Baby Friendly
- Dishwasher
- Garden / Patio
- Games Room
- Hot Tub
- Open Fire
- Off Road Parking
- Pet Friendly
- Near Pub / Shop
What guests are saying
The property was absolutely splendid and just right for our family party to celebrate my husband's 80th birthday from socialising in the huge kitchen /diner, mothers and daughters relaxing in the hot tubs, teenagers playing pool and clusters of folk playing board games or watching the television.
Julian, our host, was incredibly helpful. It was just a pity that we had two enormous storms while we were there! Only problem was the slow communication through Sykes.
Thank you for your lovely review. It was a pleasure to welcome your family to Heather Brae to celebrate your husband’s 80th birthday. I’m delighted that everyone found something to enjoy, from gathering in the kitchen and dining room to relaxing in the hot tubs, playing pool and spending time together over board games. It sounds like a wonderful family celebration, despite the two storms! Thank you also for your kind words about our support, we always try to do our best to ensure everybody has an memorable time at Heather Brae. We’d love to welcome you all back, hopefully with much kinder weather next time! Warm wishes, Julian
Amazing property and we had a fantastic time at Heatherbrae and in discovering the beautiful surrounding area.
16 of us stayed for 3 nights and it all worked perfectly, from the massive kitchen /dining area to tennis and hot tubs. Incredible views over the river valley. My only minor gripe would be about the room layout /total capacity described in the listing and I would suggest that constraints should be made a bit clearer i.e. some rooms are large family size with one room for kids. That apart - brilliant - and we would love to return! Thanks!
Thank you for taking the time to share your five-star rating, Oliver. We’re delighted you enjoyed your stay at Heather Brae and hope to welcome you back in the future.
Perfect venue for a family get together!
The house and grounds are stunning, the grounds are particularly well kept. Julian, the owner kept us informed and responded quickly to communication sent.
Thank you for your wonderful feedback. We’re delighted that Heather Brae provided the perfect setting for your family get-together and that you enjoyed the house and beautifully maintained grounds. It was a pleasure hosting you, and we hope to welcome you and your family back again soon.
What an amazing house.
Fantastic for large family occasions and other celebrations. The hot tubs were great fun. We had a problem with a flat battery in one of the alarms which kept beeping and the owner was amazing help and kept in contact with ourselves via text message and the problem was solved. The kitchen was fantastically stocked with everything you could possible need from wine chillers to pizza oven. The views to wake up to each morning were out of this world. We would highly recommend this property
Thank you so much for your wonderful review Denise. We are delighted that you enjoyed your stay at Heather Brae and that the house worked so well for your family celebration. It is lovely to hear that you made good use of the hot tubs, kitchen, wine chillers etc., and that the views made such an impression each morning. We are also very grateful for your understanding regarding the alarm battery issue, and we were pleased we could help resolve it quickly. Thank you again for your kind recommendation. We would be delighted to welcome you back to Heather Brae in the future.
Amazing property it had everything we needed.
Thank you Chloe, we are delighted that you had a wonderful time at Heather Brae. Kind regards, Julian
Fantastic family getaway!
The owner was extremely helpful when we had a few requests about our booking. The holiday home itself is amazing! The photos do not do it justice. The grounds are beautiful and well kept and the views are incredible. The home itself was extremely clean and tidy. It had everything we could of needed in regards to facilities such as cooking equipment etc. Extremely spacious so even if there is a lot of you, you never feel like you are on top of one another. We will 100% be returning for future special occassions.
Thank you so much for your kind words Aimee, we really appreciate you taking the time to share your experience and this really does make a huge difference to our family run business. We’re also delighted to hear you enjoyed your stay and that Heather Brae lived up to the occasion. It’s especially lovely to hear that the house, grounds and views exceeded expectations and we often hear that the photos never quite capture the feeling of being here in person. Thank you as well for mentioning our support around your booking requests, we always try to make each stay as smooth and enjoyable as possible. This is a place to capture those special memories with family, friends and loved ones. We would be absolutely delighted to welcome you back for future special occasions and look forward to seeing you again at Heather Brae. Please do get in touch with me before booking next time, we’d love the opportunity to recognise your return visit in a small way and make your stay even more special. Warm regards, Julian & the Heather Brae Team
Heatherbrae is an absolutely incredible home, in an amazing location - the pictures just don't do the place justice.
There is plenty of space, both inside and out, for a large number of guests to relax and enjoy themselves.
Thank you so much for your kind words — we’re delighted you enjoyed your stay at Heatherbrae. We completely agree that the setting and sense of space are something that’s hard to fully capture in images, so it’s wonderful to hear it exceeded expectations in person. It’s great to know you were able to make the most of both the house and the surrounding grounds. We hope to welcome you back again in the future. Warm regards, Julian
Very spacious and comfortable accommodation which was ideal for holding a large familly gathering to celebrate my father's 90th Birthday.
Thank you for your feedback Darrel. We’re delighted to hear that Heather Brae provided a spacious and comfortable setting for such a special occasion. Celebrating your father’s 90th birthday with family is a wonderful milestone. We would be delighted to welcome you back to Heather Brae. Kind regards, Julian
A fabulous house in an idyllic setting.
Beautiful rooms and lots of excellent facilities. The kitchen/dining area was ideal for our large group. On the doorstep to a lovely village and High Force waterfall falls and many other beautiful locations. Weekly bookings seem very good value but 2 night bookings are expensive and a little restricted with 4:00pm check in and 10:00 am checkout times.
Hi Peter, Thank you for your lovely comments, we’re delighted you enjoyed the house, the setting, and everything the area has to offer. High Force and the surrounding countryside really are special, and it’s wonderful to hear your group made the most of both the house and the local area. Thank you also for your feedback regarding shorter stays. As a large property designed for groups, the preparation and cleaning requirements are substantial regardless of the length of stay. For this reason, longer stays naturally offer the best value per night, which is why weekly bookings work out considerably better value overall. Our 4:00pm check-in and 10:00am check-out times also follow the standard timings used by many UK holiday-let agencies, including Sykes Holiday Cottages, as they allow sufficient time to prepare larger properties thoroughly between guest stays and maintain the standard people expect when they arrive. If you do decide to visit again, please feel free to contact me beforehand. When the booking schedule allows and there is no same-day changeover, we can sometimes offer complimentary earlier check-in, later check-out, or both. We’re very glad you enjoyed your stay and hope to welcome you back to Heather Brae again in the future, especially for a longer stay so you can fully enjoy the house, the surrounding countryside, and everything the area has to offer.
Fantastic property for a large group to visit.
The property has everything you need for a large group; large communal areas (social kitchen used as the hub) plenty of bedrooms / bathrooms, pool table, lots of utensils, boot room is very handy, large pantry with lots of fridge space, quiet granny flat if you want some peace and quiet. The house is in the most picturesque location but close enough for a nice walk into Middleton. Highly recommend and feels like a real home from home
Hi Dan, thank you so much for your lovely review, it’s always a real pleasure to welcome you back to Heather Brae, and we truly appreciate you choosing to stay with us again year after year. We’re delighted to hear that the house worked so well for your group and that the social kitchen, communal spaces, and quieter areas like the granny flat helped make your stay comfortable and relaxing for everyone. It’s also wonderful to know you enjoyed the location, it’s we always hope guests get to experience both the peaceful setting and the easy walk into Middleton and this year you also experienced the snowfall, great fun for the family. Thank you again for your continued support and recommendation. We’re very grateful to have returning guests like you and look forward to welcoming you back again in the future. Best wishes, Julian
The house was a brilliant venue for my Father’s 90th birthday celebration, we had 4 generations in the house which was big enough to accommodate 21 adults and two small children in the 10 bedrooms.
The kitchen was big enough for us all to sit and enjoy a meal together on the Saturday night. There are two big lounge rooms rooms in addition. We did have a few teething problems, the oven shorted, one of the dishwashers wasn’t working, but Julian the owner I messaged so hopefully all sorted for others. We had left some tidy wellies which were kindly posted to us. All in all a very successful weekend.
Hello Ian, Thank you very much for your kind review. We’re truly delighted that Heather Brae could host such a special family celebration and that you were able to enjoy your father’s 90th birthday together across four generations. It’s wonderful to hear the house worked well for your group and helped create a memorable weekend. Thank you also for bringing the maintenance issues to our attention during your stay. These were fully resolved immediately afterwards, with our maintenance team on site the following Monday. The cooker issue was traced to an unexpected isolation switch failure, which has since been replaced. While this is uncommon, particularly following recent annual appliance safety testing and also although we have back-up facilities in place, any disruption during a celebration is frustrating, and we’re sorry for the inconvenience caused. The fault that you highlighted with one on the dishwashers (white one), was also thoroughly checked following your departure. No fault was identified, although it may have cleared itself as we were cycling it. However, we continue to monitor all appliances carefully and review guest feedback as part of our ongoing commitment to maintaining the highest standards. Thank you again for choosing Heather Brae and for your thoughtful feedback. We would be absolutely delighted to welcome you and your family back in the future — please do feel free to contact me directly before booking. Warm regards, Julian
Very happy family holiday in a beautiful location.
A few little issues were put right the same day. Kitchen very well appointed. I would recommend this for a family holiday. It would benefit from a couple more showers.
Hello Elizabeth, thank you for your feedback. We are delighted to hear that you had a wonderful experience. As a family-run business, we strive to do our best, and it is greatly appreciate when our efforts are acknowledged. I have your comments, and this is something we will consider moving forward. We would be thrilled to welcome you and your party back. Please feel free to contact me prior to making your booking. Kind regards, Julian
Outstanding stay, lovely property and excellent communication with Julian throughout.
Hi James, we are delighted that you had a fantastic time. We would love to welcome you back again. Kind regards, Julian
Heatherbrae is a great place for a large family gathering.
We very much enjoyed how spacious the property is with plenty of room for large gatherings and also enough breakout spaces for a quiet time if wanted.
Thank you so much for your kind words Duncan, it means a lot to us! We’re delighted to hear that Heatherbrae offered the perfect balance of spacious gathering areas and peaceful breakout spaces for your family. Creating a welcoming environment where guests can come together and also find quiet moments to relax is exactly what we aim for as time with friends and family is really precious. We truly appreciate you taking the time to share your experience, and we’d be thrilled to welcome you back anytime. Kind regards, Julian
This is an amazing property with stunning grounds which is just perfect for family get together.
We all had a brilliant time in a beautiful place
Hello Liz, thank you very much for the feedback, we are delighted that you had a great time and its always wonderful to see this. We would love to welcome your party back again. With kind regards, Julian
Heatherbrae is a lovely, spacious home perfect for family and larger group reunions.
Thank you for a wonderful trip!
We had an incredible stay at Heatherbrae!
The house was lovely and set in such an idyllic location. It was perfectly placed for some walks in the area and also plenty to do at the house as well, including the tennis court and the hot tubs. There was plenty of space in the house and made for a perfect place for a weekend away with a big group of friends. Great, responsive host. Would definitely recommend and hope to return one day! Thanks again!
Dear Laura, thank you. We are delighted you had a great stay at Heather Brae and would be delighted to welcome you back. Kind regards, Julian
A homely stay that had fantastic views and facilities.
Great for big groups and families. Made use of the hot tubs and games. Half hour walk into Middleton in Teasdale which is beautiful. If ever I need a large house again would definitely return. Beds were very comfortable and felt cocooned in my lovely room. Fantastic time had by all
Hello Noreen, thank you for the feedback. We are delighted you had a great stay and that you will definitely return. We would love to host you again and please contact me before you book. Sorry for the inconvenience with the alarm being triggered, this is the first time we have had an issue with this and it seems it may have been related to a power outage, which is unusual, and this subsequently caused an issue with the broadband router. I know this only activated a couple of times before resetting itself and we did have the engineer out to you on the next morning after check-in, but appreciate this may have disturbed your evening. We are however delighted that "a fantastic time was had by all", and therefore our mission was accomplished. With kind regards, Julian
Lovely comfortable house.
Will definitely come back.Only downfall was when I rang Sykes several times which took a few calls to get through to request super king size beds into singles .Unfortunately this request mustn’t of went through for us.Julian the owner messaged near end to keep in touch with us.
Thank you Maureen. We are delighted you had a nice time and would love to welcome you back. Hopefully you received my welcome letter which was sent out a few days before your arrival date. Please use this to contact me with any future requests in advance of your stay so that we can make sure these are actioned. Seasonal wishes, Julian
The house was perfect for our large gathering of family and friends to celebrate my 50th birthday.
The house was as described. This was a last minute booking as we had been let down by another provider. The housekeeper was very helpful. The house would benefit from some maintenance - for example one of our guests became locked in a bedroom when the handle feel off the door, the ceiling lights in the ground floor of the annexe didn't work. In addition some of the baths do not have showers over them - this would be a useful addition. Overall we loved the house and the garden and would be happy to return.
Dear Katherine, we are delighted you had a nice time at Heather Brae, albeit we are a little disappointed with your review. We took your booking on the Thursday evening for a Friday arrival, as you had been let down by your previous host at the last minute, on the basis that you were aware of and accepted a number of maintenance issues. That weekend was previously open, which is unusual, and as our booking are usually made well in advance, due to the size of the cohort, we had therefore planned maintenance and electrical repairs to be carried out during the weekend of your stay. All the issues raised were resolved the following week. We would love to welcome you back to Heather Brae, where we can hopefully improve on your previous experience, so please kindly contact me before you book so that we can recognise your loyalty visit. Thank you. With kind regards, Julian
Had a wonderful time for a party of ages 1 - 100.
Very warm and comfortable and able to make use of all the facilities, tree house, tennis court, hot tub & pool table. Stunning views from the front. It is an older house with character & any issues were promptly sorted by the owner Julian
Thank you Mike. We would love to welcome you back. First time we have had an issue with the internet, but glad we could get this resolved within hours of being notified of the fault. Kind regards, Julian
We thoroughly enjoyed our short stay at Heatherbrae for my sisters hen party.
The house was not only lovely but equipped us with everything we needed. All room were comfortable and clean and views were beautiful. Need another occasion to stay again!
Dear Angela, we are delighted you enjoyed your stay at Heather Brae and would love to welcome you back. With kind regards, Julian
The property is stunning, and well kitted out.
The only bit of kitchen equipment we thought was missing was a garlic crusher. We enjoyed the hot tubs (though the cover of one of them is not perfect), the tennis court, and the garden. We also made good use of the piano, and we loved the view from the house! During the week, we encountered problems with the cooker and the heating, which were both resolved by the owner or the housekeeper. The fact that the buzzer on the gate does not connect to anything inside the house did cause us some difficulties. We were very grateful that the owner gave us permission to hold a birthday party at the house - this was a great success, and the house really came into its own!
Hi Sheila, we are delighted your party of >50 guests was a success. I appreciate the arrangements can be stressful events and we did our best to support you with this, including a pre-visit, countless exchange of phone calls and emails and reconfiguring the tennis court into a car park. We are sorry about the cooker issue which was due to be repaired on the afternoon of your arrival. Its a £5000 SMEG range, just over a year old, so not what you would expect. The appliance repair company let us down badly as I shared with you by e-mail. We did however purchase a new counter top oven the next day. The heating issue was resolved very quickly and within hours of being aware. According to the service engineer, the immersion heater had been switched off. We will certainly take a look at the gate arrangements and I understand with parties of your size it may not be ideal. Usually our guests seem quite happy using the key fobs provided or the key code provided. I will take the comments you have provided on board to further improve our guest experience. Kind regards, Julian
Excellent property, we had the best time.
Facilities where fantastic, everything spotlessly clean and everything we needed for a great weekend. Local pizza delivery guy was very helpful and delivered to us on time. Only suggestion that came up was that hot tubs should have been together at the front of the house as the one around the side was invaded by midgies, and the girls got bitten. x
Hi June, we are delighted that you had a fantastic experience and sorry that the girls were impacted by the midges, not something that has been raised before, but thank you very much for for sharing. I have ordered two Pet and Child safe, Mosquito Pest Control LED products to provide comprehensive protection against flying insects for both hot tubs. They will arrive tomorrow. We would very much welcome you back to Heather Brae. Kind regards, Julian
We had a great time in the house, great facilities.
We cooked all our meals in the kitchen every pot and I utensil we needed was there. The whole family could eat together with the large tables making a great dinning experience. The kids loved the tennis courts and tree house! Amazing views from the hot tubs whilst relaxing just topped off our stay!
Hi Ben, thank your for your feedback, we would love to welcome you back to Heather Brae for another visit. With kind regards, Julian
What a special place for a 3 generation celebration.
Masses of space, well furnished, well equipped for cooking and cleaning up for a large group, perfect for hide-and-seek, games and books for little ones, pool table and tennis, hot tubs -- we might have been happy just staying in the grounds. But then we would have missed the glorious walks over the moors and down the river valley, starting right from the gate. We all loved it.
Dear Nancy, we are delighted you had a wonderful time at Heather Brae. We are committed to achieving excellence in the guest experience and would sincerely like to welcome you back for another visit. Time is a very precious commodity and creating those great generational memories is something to cherish. Kind regards, Julian
We loved our stay, the location was unbelievable, the weather made it fantastic.
The house itself was unreal from the outside, a real gem but it could do with a major deep clean, a bit of maintenance and a good paint. We would absolutely love to stay there again next year but the price is too high. The hot tubs were gorgeous, it was fabulous to have the gardens and tennis courts. The steps outside need to be repaired, very dangerous with breeze blocks and the main staircase inside most of us missed the bottom step and carpet is loose and could maybe do with a sensor light so you don’t miss it. Bedrooms were fair sized, not enough showers only 3 so was a little difficult getting everyone bathed and showered on a morning. Kitchen unreal, we took air fryer and needn’t have we had everything you would need including Bain Marie, although some were a little dusty and grubby they were easily cleaned. Location amazing, 2 minutes to Middleton, Barnard castle nearby and eggleston. So peaceful, so beautiful and would love to visit again if it were a little cheaper I would book next year in a heartbeat.
Dear Jane, thank you for your feedback and we have taken this on board and taken action. We have investigated the safety concerns raised immediately and our team are on site (as I write). There is a purpose installed block by the veranda step, which has been in place for several years, as the veranda step is quite high and this block aids those less agile guests to step-up. I have ordered a "mind your step" sign, which we will install to increase awareness. We have also checked all of the stairs cases and the carpets are all properly fixed, but some of the steps are a bit puffed out, so we will staple these in. I have also ordered an anti slip grip glow in dark tape, which we will also install on the bottom step. On the whole it sounds like you had a great experience and would return in a heartbeat, which is always the litmus test, so we would very much look forward to welcoming you back. We are progressively upgrading and reinvesting everything back into Heather Brae to create an even better guest experience, but this is a continual process. My heart however sank when we received your overall assessment as this is one of the lowest scores we have ever received, but we will endeavour and try harder to exceed your expectation on your next visit, as hitting 100% is always our goal. With kind regards, Julian P.S. There are 4 showers and two baths at the property and an endless supply of hot water from the biomass heating system, but again, I will take the point you raised on board as we continue to reinvest.
We stayed at Heatherbrae for a family get together over the bank holiday weekend.
There were 21 people, aged 2 – 80! This is a lovely house, with plenty of space and big rooms for socialising, comfortable seating in the lounge, an enormous kitchen. The house clean, tidy and overall, well maintained. Warm and cosy, we lit the open fire in the lounge in the evenings. The games room with pool table was a hit! A great location, with fantastic views. Our group followed some of the local walking trails and also ventured to Middleton in Teasdale, Barnard Castle and Beamish. The outside space is fantastic, big secure grounds; the remote controls for the gates are really useful. We used the tennis courts and also the hot tub at the front of the property; we took our own towels for this. We had good weather and some guests sat outside in the evening with the chimenea lit. We catered for ourselves. There was loads of hot water, we made use of the wine fridges, kitchen equipment and dishwashers. All worked well and were in good condition. There was plenty of pots, pans, utensils and crockery. There wasn’t an ice machine as stated in the details, but we sourced some ice locally. Bedrooms were well presented with good quality bedding & towels. A couple the blinds in the annex did not work properly and the 3rd floor ensuite room needs a bit of a refresh but these are small niggles and we thoroughly enjoyed our stay and the facilities at Heatherbrae. We would definitely come back! Edit Since writing our review the owner quickly responded to our feedback and has updated me.
Dear Janice, thank you for feedback and I appreciate the additional exchange by e-mail. Not sure what happened to the ice making machine, it is usually located above the wine fridges, but we will get this replaced. We have just installed a new floor in the kitchen and upgraded the cook-wear and as per the photos I sent, freshening up some of the rooms. Its a beautiful home, but its an ongoing process as with any property of the type and age, it needs a lot of TLC. We are always striving to achieve excellence in terms of customer satisfaction and the real test is "would guests like to return". As you can see from our visitor book, we have many, many returning guests over the past 10 years and we would sincerely like to welcome you back again to create even more of those special moments with friends and family. Kind regards, Julian
We loved the communal spaces within the property.
They were great for the number of people we had in our party, particularly because the weather was poor so we were inside alot of the time. The beds were very comfy with crisp white bedding and fluffy towels. It was a shame the wood burner was not working and, as other people have noted, there are some small cosmetic improvements which need to be made, broken blinds, curtain hooks missing, some decorating but overall a fantastic property. The owner was very helpful and was great in finding and returning an item we had left behind. Would highly recommend the property and would love to come back, to make more use of the outside spaces, during the summer months.
Hello Emma, we are delighted to see you enjoyed your stay at Heather Brae and would very muck like to welcome you back. We have also taken your comments on board and have already been working on these. Kind regards, Julian
Lovely large house with fabulous facilities for all the family to enjoy.
Hi Lesley, thank you for your time and thank you for responding to my e-mail. We are delighted that you all enjoyed your stay at Heather Brae and would really like to welcome you back for a return visit. Kind regards, Julian
It was a lovely place to stay.
4 families meet up each year so we need a big venue. It was excellent. One thing it needs I think is a car charger. Considering where things are going with cars this will need to happen soon I suggest
Dear Matthew, thank you for your feedback, its always most appreciated. We take the feedback on board and understand that we are not able to achieve a 100% score due to their being no charging station at the property. We have not advertised Heather Brae with a charging point, as so far we have been unable to get a unit installed. However, we do understand the need for electrification and sustainable energy, hence the significant investment in Biomass and Solar that has already been made. We are now revisiting this again to re-explore installation as I too want to have the facility available for guests. We would be delighted to welcome you back again, at which point I hope we will be able to meet this need. Kind regards, Julian
Lovely setting with good facilities and nice touches.
Plenty of gadgets in the kitchen and nice fresh bed linen and towels. We enjoyed the space and would definitely stay again. Slight downside was the hot tubs wasn’t really hot enough and on one only 1 jet worked. Some of the bedrooms could do with a cosmetic lift evidence of some extensive water damage in one and some of the TVs weren’t working. None of this impacted on our enjoyment of our stay.
Hi Sarah, thanks for your feedback. I was not aware of the issue with the hot tubs. I have requested our service provider, Healthy Hot Tubs to visit and service the units. The roof experienced serious damage in the recent storms and we also lost some trees which have been there for 70 years. The most severe storms for many years in this area. We cancelled several bookings until the 19th January to complete the repairs on the roof and we hired dehumidifiers to dry out effected rooms and carry out some remedial work. We had to wait until the recent visit by the insurance appointed loss adjusters and have now started with the cosmetic repairs, work in the library has already been completed and we will move onto the bedrooms. I We will check out all 14 TV's this week and assess what action is required. We are delighted you enjoyed your stay and would really like to welcome you back again. Kind regards, Julian My response was submitted a few days after the Sarah's, as we prioritise the whole customer experience including feedback, but there appears to have been a technical delay in publishing the feedback in a timely manner on this occasion. I have also provided Sarah direct feedback on the actions taken. Thank you!
Absolutely fantastic property in an amazing picturesque location.
The house is amazing for a large group. The kitchen is the ideal and a great place for socialising. We were trying to work out how it could be improved and none of us could really come up with anything - its got everything that our group needs! (If you'd have asked me last year Id have said the pool table had a rip in it but that had been sorted!!) The kids absolutely love it too (12 of them Aged 2-7) and its perfect for them to feel independent but know that they are safe and not causing any trouble! This was our 2nd visit to Heatherbrae and I expect it to be an annual visit!! A real home from home!
Thank you Daniel, our housekeeping team put a lot of effort into the preparation before each guest visit and its wonderful to receive such positive feedback. We very much look forward to welcoming you back again for the 3rd time. With kind regards, Julian
Lovely stay at Heather Brae.
21 family members aged 7 to 77! Plenty of room for kids to run and explore inside and out as being February weather wasn't great. Lots of comfy spaces for adults too. House was lived in but this is a bonus as don't feel to precious about everything. Prosecco and chocolate was greatly appreciated! Only issue was top floor bedrooms were cold, radiators weren't on and we couldn't smfiz that. We did move portable heaters up which helped. Overall a great location and House we would all recommend
Hi Gill, we are very pleased that overall, you enjoyed your stay at Heather Brae. We did our best with preparations and were also able to provide some flexibility on the check-out times, which we hope made matters more convenient for your party. We would have appreciated it if you had made us aware of the heating issue at the time. Our contracted engineers are very responsive, and we could have resolved this quickly. There has been >£100,000 invested in delivering an environmentally friendly heating system, including significant system upgrades through to January 2024. The heating system has been checked and some quick adjustments made and is now working fine. We would be delighted if you would consider a return visit with your party, and will do our very best to ensure your stay is flawless. With kind regards, Julian
Great property, excellent facilities, perfect host.
No issues.
We had an amazing time, despite the weather not being on our side on most of the days.
The house was equipped with everything we needed and more which we were grateful for. Within the property, family members ranging from senior to babies were laughing and playing on the tennis country, in the jacuzzi, walking around, morning workouts outdoor! It was wonderful everywhere you looked there was laughter. We visited the High and Low force water fall, which was a beautiful experience. Just the views and local walks were spectacular. The men also did pigeon clay shooting at North East Outdoor centre which was a fun experience. We will be definitely returning next year. Thank you Julian and Gemma for making the experience special.
Thank you for your kind words Rahima. We are very happy that you enjoyed the experience at Heather Brae and would be delighted to welcome you all back. Its also great to see that you were able to take advantage of some of the local sights and entertainment and next time you visit, please contact us in advance and we can hopefully help with other events you may wish to consider. Thanks again. Kind regards. Julian
It was an amazing weekend spent in a lovely location with my family.
The house was spacious and clean, everything was easily accessible, very peaceful surroundings and felt very comfortable, the house was very clean and all appliances and rooms were easy available, my family and i Will defernately be booking again for next years family gathering.
Thank you Samina, I appreciate the above feedback and also your feedback to me personally. It is really most appreciated. Our team work very hard to make these special occasions and we really understand that time together is extremely precious, so were are very pleased you all had a great time. We look forward to welcoming you back. With kind regards, Julian
It’s a wonderful world at Heatherbrae - we had the most brilliant time for my daughter’s hen weekend ‘Hens at Heatherbrae’.
We were a group of family and friends with ages ranging from under 1 year old to 70 years old and the facilities were perfect for everyone. Bedding and towels were top quality which I think always makes a difference. The spacious kitchen meant everyone could help with preparing meals without getting in anyone’s way. The house was large enough for everyone to find their own space when needed but also big enough for us all to come together for food, games etc. We had beautiful weather all weekend which meant we were able to have afternoon tea in the gorgeous gardens with enough tables for our large party. It felt like an Italian holiday surrounded by family with good food, wine and sunshine. The hot tubs went down well with all ages and became a focal point for enjoying a good natter. We had games in the garden, played tennis, the kids loved the swing (I think it competed with the hot tub for their favourite place) and were lucky enough to enjoy both the outside and inside of Heatherbrae. Some of our party enjoyed the local walks in the beautiful surrounding countryside and others popped down into the village to have a wander around local shops. Even if the weather had been bad there was easily enough space inside to have had a great time too with lots of books and DVD’s and a games room, large living room and spacious kitchen with two enormous tables so everyone could eat together. The only issue we had was a dripping tap in the kitchen which was fixed during our stay by the helpful maintenance man whose prompt attention showed that even this small issue was important to the owners. I can’t recommend Heatherbrae highly enough whether you are planning a family getaway, a group of friends or even a small wedding or special birthday celebration. It really was a wonderful world for our special weekend and happy memories will live long in our minds.
Thank you Christine, we are delighted that you enjoyed your stay and would love to welcome you all back. With kind regards, Julian
Wonderful property, well equipped and in beautiful grounds.
Would definitely recommend.
Thank you Natalie, we are delighted you had a great experience and would very much welcome the opportunity of hosting another visit in future. With kind regards, Julian
we had another great stay at Heatherbrae.
It is a lovey big house with grounds. The bedrooms are all comfortable, there is plenty of living space and the pool table saw lots of use. The host was very responsive, would definitely recommend.
Thank you for taking the time Patrick. Feedback from all guests is valued and very important to us, so that we can continue to listen, learn and adapt to serve our customers. Its always great to see returning guests, and we would be delighted for you to return again next year. As per my previous message, please let me know how I can assist with so that we can lock in the dates requested. Thanks again. With kind regards, Julian
We had an amazing stay at Heather Brae with my family and friends for my 40th birthday.
If you’re looking for somewhere for a large get together then look no further. The house is bigger than it looks on the photos, the kitchen has plenty of room and space for 20+ people to sit down to eat and socialise together. The various reception rooms also allow for the group to spread out and keep all ages entertained. The grounds and the views are stunning. The kids (and the big kids) loved the tree house, rope swing, tennis court, football pitch and hot tubs. The pictures simply can’t do a place like this justice, it has to be seen to be believed. The bedrooms are all well appointed with a mixture of old a new. The beds, linen and towels are of the highest quality, and the whole place was spotlessly clean. The house has everything you could possibly need, including top of the range coffee machine, drinks fridges, ice machine, pool table, games and log fires. Julian as host was very responsive and helpful throughout our stay. We made some amazing memories and will be sure to return for family gatherings in the future.
Dear Nick, Thank you for your kind response, this is most appreciated. We are now having some new photos taken to better portray the expansive accommodation including the traditional farmhouse kitchen, where you can enjoy your meals, whilst looking down into the Teasdale valley and the gardens from the dual aspect kitchen views. We are also looking forward to welcoming you back later in the year. Thank you again. With kind regards, Julian
Had a fantastic stay for a significant birthday celebration for my wife with family and friends.
The bedrooms were comfortable and everywhere downstairs spacious. The kitchen was fanatstic enabling us to cook and eat in comfort. What was particularly good was that there was space for people to go to relax away from the crowd. The hot tubs were great with spectacular views. There was even a tennis court and I played a game for the first time in 40 years, I then needed the hot tub! Would be a really fantastic place to come in the summer beacause of the extensive grounds and all the great walks in that area. If you are planning a celebration this is the place to book.
Thank you Iain! We try our very best to make every stay memorable and enjoyable and we are delighted your celebrations were a success. We would like to welcome you back in summer. There are great selection of events for those who want more of an activity based vacation and we can help to organise or recommend these, such as clay-pigeon shooting, fly-fishing, track racing, walking and cycling routes and horse riding, just to mention a few, and we have even partnered with a leading UK company who provide the Private Chef experience for those groups who want someone else to do the hard work in the kitchen. We are also just happy that families come and relax and take advantage of the great facilities at Heather Brae and spend those important moments together. Thank you again for your feedback.
Heatherbrae is a beautiful holiday home and was perfect for our stay.
The house was ready before our check in time and we were informed that we could check in before our agreed time. I received a courtesy text message half way through our stay to see if everything was as it should be and if there was any problems. Would recommend this home 100%
Amazing property.
Very accommodating. We had such a lovely time. Some lovely little additions to the property from the owners, so thank you. Would definitely recommend.
Thank you for your kind words, they mean a lot! We are committed to making the guest experience the best we can and we have a great team who work arduously to make this happen, so its heart-warming when all the hard work comes together. We would be delighted to welcome you back again. Thanks. Julian
This was our second time at Heatherbrae and it didn’t fail to meet our expectations!
We had a brilliant stay, comfortable, clean and a lot of fun! The host was very helpful and responsive throughout, we will definitely be back
Dear Beth, Thank you for your kind feedback. We do our best to make this a great guest experience and therefore your comments are very much appreciated. Hopefully, you enjoyed the new look which we believe will further enhanced the guest experience. We look forward to seeing you again! With kind regards, Julian
Pros: ==== a.
Property was clean, affordable and kids friendly. b. Landscape was good. c. Clean bedsheets. d. Neat Bathrooms e. Well stocked game room. f. Huge kitchen with required utensils. g. clean hot tubs h. Good Amenities such as tennis court, football ground, etc.. i. View from the house was amazing (especially from the hot tubs, kitchen). j. Nicely decorated house k. Kids loved the christmas trees and game room l. Heaters are perfect for the weather conditions Cons: ==== a. There were several kitchen burners but most of them aren't working or had low flame. It took ages for us to even boil water. b. One of the dishwasher was not working c. Driveways was very slippery (icy) during our stay d. Hot tubs weren't adequately hot
Dear Kuppan, Your feedback is very important to us, so that we can continue to make this a wonderful experience for our guests. Hopefully you read the Visitor Book in the entrance hall in the boot room, dating back to 2013 and see all the great reviews from previous guests of Heather Brae. However, continuous feedback is important so that we can continue to deliver a great customer experience. The outside temperature during your stay dropped to -4 degrees, so we are pleased the property was warm and comfortable. This is an eco property with a low-carbon footprint with the heat and power mainly from low carbon sources. We have provided shovels, located by the front door and there are bags of rock-salt available on the side of the driveway for use during icy conditions. We have fitted some mesh in some of the other areas which may also be slippy when it is icy. We will make this clear on our welcome letter in future. We have been unable to find an issue with the dishwasher as the guests the following week did not experiences any similar problem with either of the two dish washer units, running them several times concurrently each day. We did also check this once you had left. We apologies for this inconvenience and not sure what occurred. We are also unsure why the hot-tubs were not hot enough, we never have an issue with this as they are properly cleaned for each new group of guests, filled with clean hot water which comes from our biomass water storage tank and the temperature is then maintained, rather than being warmed-up from cold. Our guests the following week, said they were piping hot. We will also take on board your comments from the SMEG range cooker, they can be a little different to use if you are not familiar with them, we recently had one of the ovens repaired and I had asked for this to be serviced at the time. I will follow-up on the matter. We are also changing the flooring down stairs shortly, which will further improve our guest experience. Again, thank you for your feedback. We do hope you will return to Heather Brae soon and please give a call before making your booking. With kind regards, Julian
Lovely property - we had a great time and hope to stay again!
Thank you very much.
We had an amazing week here.
We consisted of 6 families with children and the house did not disappoint. The facilities are excellent and we loved not only the house, but the gardens, animals and surrounding areas. The owners were great and on hand if ever needed. Would definitely return. Loved it.
Wonderful house with amazing views in an area of outstanding natural beauty.
Lots of walking and cycling in the area with very quiet roads for cycling. The owners were very helpful too. We had a lovely holiday, thank you.
We had a group of families stay for a long weekend.
Heatherbrae was perfect, loads of room and land for the kids to explore. Grown ups were entertained by tennis and hot tubs and there are lots of things to do nearby that are kid and adult friendly (kids ranged in age from 5m to 10yrs).
Heatherbrae was everything we could have asked for and more!
Gorgeous property and grounds in a beautiful part of the world.
The photographs online do not do the property justice.
I have been to four various holiday properties and Heatherbrae is by far the best equipped. Worth mentioning that the property has hot plates which come in very handy when there is 24 adults.
This was a marvellous holiday home-immacuately clean, so well equipped, beautifully decorated, spacious grounds for the children to play in.
Very helpful hosts. Would return.
First class holiday accommodation for a 50th birthday celebration for the whole family.
The house and facilities were amazing and the attention to detail with little things such as prosecco, chocolates and slippers made such a difference. Had a thoroughly enjoyable time!
Great customer service before we arrived.
Lots of information sent via email. House is massive and plenty to do out and about. This is our second visit to Heatherbrea and we will be back
The cottage is absolutely beautiful everything you need is right there, had a fabulous stay.
Thankyou very much.
the cottage was amazing, the pictures don’t do justice to how beautiful the grounds were.
The owners were wonderful also and couldn’t do enough for you, we would definitely recommend and can’t wait to go back.
What an amazing house!
!!! We were thrilled with the house and all the facilities. It is a amazing spot and we all loved the house. Beautiful countryside and scenes to die for especially when in the hot tub.
Heatherbrae is an amazing place to stay!
The photos do not do it justice. We loved the hot tub, the views from the house ( stunning) and the children loved playing games of pool and tennis on the tennis court. This house is everything you ever wanted and more. We didn't want to leave, it was like living the dream!!!
Beautiful place pictures dont do it justice enjoyed every minute of it
What a great house.
It has everything described and more.
What a great house.
It has everything described and more.
Good to know
House Rules
Good housekeeping bond
This property has a Good Housekeeping bond of £1,000
Smoking
Not permitted
Property notes
Please note: Concierge service is available to guests. If you are interested, please contact Sykes for some further information.
Stay Information
Check-in / Check-out
16:00 / 10:00
Property ref
1114513
Parking
Off Road Parking
Guest & Pet Policy
Pets
Allowed
Children
Not accepted