“A beautiful building that needs some tlc.”
The communal area needed vacuuming. The apartment was clean. The bed was uncomfortable, the sheets didn't fit the mattress properly. The crockery was fine, but very limited glassware. We had no Internet during our stay, which did cause a problem. There was no Christmas decorations in the room which we found unusual in comparison to other places we have stayed in over Christmas. The position of the apartment was lovely, which was the main reason for booking.
Im sorry to see such a low review score for your stay with us.
The communal areas are cleaned weekly, the building was completely refurbished just 3 years ago and is in great condition.
Im sorry to hear that you found the mattress to be uncomfortable. Mattresses are a very personal preference, we have chosen a medium bounce mattress in the hope that it is comfortable for both those who enjoy a firmer and softer bed.
Christmas decorations are hung in the main foyer, running up the stairs, including a tree, with fairy lights lighting the way up to the staircase. This gave a cosy, welcoming, & christmasy feel as you enter the property.
If you need any extra glassware during your stay, we do ask that you mention it to a member of our team who would be happy to provide these for you.
The internet was down due the storm that hit the area. It was not a fault with the property WIFI system, it was an issue that BT had to rectify on their end. Once again I apologise, but this was out of our control.
Regards
Jamie Stuart
Property Owner
