“Firstly, i just want to say we had a lovely holiday.”
The main issues were dealt with quickly by the owner.
The house could be a 5 star property with some maintenance, some TLC and a really good clean.
First impressions.. walking down the pathway to the back door and cobwebs, sand, leaves being the first thing you see. To the point I got the brush and swept it myself.
We have been going on family holidays for over 25 years, this house was not on the top 10 list BUT it so could be, which is the disappointing thing.
The main issues were dealt with quickly by the owner.
The house could be a 5 star property with some maintenance, some TLC and a really good clean.
First impressions.. walking down the pathway to the back door and cobwebs, sand, leaves being the first thing you see. To the point I got the brush and swept it myself.
We have been going on family holidays for over 25 years, this house was not on the top 10 list BUT it so could be, which is the disappointing thing.
Thank you for the feedback Alison. We are committed to providing a great experience for our guests. I am very sorry to hear that on this occasion you felt that we fell short. We have taken your comments onboard and will be working with the cleaning team to address the points raised and make a concerted effort to deliver a five star experience going forward. I hope this hasn’t affected your decision to stay with us again, and can assure that changes will be made to deliver a great stay in the future. Again, thanks so much for feedback. We really do appreciate any advice on where you thought we can improve.
Property Owner