“We were given information to locate property however they neglected to advise cottage was behind high gates.”
The road was awful with massive potholes. A disaster for a non 4wheel drive. The cottage was very nice for young active people. Our comments of unhappiness related to my wife who has mobility issues. There was an excellent wet room but as the door opening was blocked by the bed. Chairs and sofa too low and very uncomfortable.
In relation to 'neglecting to advise the cottage was behind high gates', I
am not clear what the point is however, I advised in my telephone
conversation prior to the guests arriving that there is a set of big brown
gates in-between the cottage and our property. The cottage has two
entrances, one on the road-side which is clearly visible and accessible
without going through the gates. There is also an entrance inside the
courtyard where the gates lead into.
The farm track does have some potholes. As I explained to the guests, the
farm track was pot-hole free up until December when, unfortunately, due to
the severe rain over the winter period, this has meant that we now have
potholes. This is something outside our control but as I also explained,
these will be repaired but, alas, at present the land is too wet. The owner
herself does not drive a 4wheel drive, just care needs to be taken when
driving up the track.
The cottage was designed for a person in a wheelchair and I understand the
guest had mobility problems. Without knowing in advance of particular
problems, sometimes it is difficult for property owners to have everything
needed to accommodate those problems. However,pPrevious holiday-makers who
have had mobility problems have sometimes informed us ahead of the stay and
asked for further information, or asked if they could rearrange the
furniture to suit their needs, or requested that we rearrange the room and,
indeed, we have done so. We will happily make alternative arrangements for
people but, in this instance, we were not aware before or during that there
were any issues.
The sofa and arm chair are standard pieces of furniture and are no lower
than any other furniture
Property Owner
