“We booked this property because it had a 4/5-star rating on Sykes Cottages, which gave us confidence that it would be of a good standard.”
Unfortunately, we found this rating to be very misleading, as our experience did not reflect it at all.
The property has so much potential and is set in a beautiful location, but unfortunately our stay was disappointing due to a number of issues.
The biggest concern was the cleanliness. On arrival, the property was far from clean, with cobwebs, hairs, dust, and dirt throughout. There was also a noticeable damp problem in every room, with dehumidifiers placed around the property. In the ...
Unfortunately, we found this rating to be very misleading, as our experience did not reflect it at all.
The property has so much potential and is set in a beautiful location, but unfortunately our stay was disappointing due to a number of issues.
The biggest concern was the cleanliness. On arrival, the property was far from clean, with cobwebs, hairs, dust, and dirt throughout. There was also a noticeable damp problem in every room, with dehumidifiers placed around the property. In the bedroom, the wallpaper was peeling away from the walls, and there were visible damp patches and smells in other rooms.
The shower had a very bad smell every time it was used, which made using the bathroom unpleasant. There were also several smaller maintenance issues that added to the overall experience, such as the kitchen bin lid not closing at all, which seemed to contribute to a lot of flies in the kitchen.
Given the number of cleanliness, maintenance, and damp issues, I do not feel the property represents good value at £125 per night. I would have expected a much higher standard for the price we paid. With some investment and proper upkeep, it could be a lovely place to stay, but in its current condition the pricing does not reflect the standard of the accommodation.
Overall, I feel the advertised 4/5-star rating does not accurately represent the condition of the property we stayed in. In light of the issues we experienced and the impact they had on our stay, I would like to request a partial refund for our 4 night stay.
Hi, we take on board your comments however we would question the veracity of them. Our cleaners have always provided an excellent level of service which is checked on every change over. The previous reviews by other guests would verify this.
Property Owner
