“Very tired and dated, check in time was 5pm, we arrived at 5.”
10pm and still being cleaned. One bedroom unavailable as no mattress on bed. No fuel for log burner, brought later on first day.
We have reported this to Sykes properties and there has been no response from the owners of the property which I find totally unprofessional.
This is a statement on Sykes site
‘We pass on all our guests feedback to our owners and work closely with them in order to resolve any problems’
Sykes are yet to get a response from the owners of the property.
10pm and still being cleaned. One bedroom unavailable as no mattress on bed. No fuel for log burner, brought later on first day.
We have reported this to Sykes properties and there has been no response from the owners of the property which I find totally unprofessional.
This is a statement on Sykes site
‘We pass on all our guests feedback to our owners and work closely with them in order to resolve any problems’
Sykes are yet to get a response from the owners of the property.
I apologise for the late response as I thought things were remedied on check in. and certainly never expected such negative feedback. The house was clean and ready when the guests arrived at 5.10. I was literally ready to leave with a few bits and pieces by the door. The Mattress had to be removed and replaced on the same day due to damage. we were unable to do this due to the turn around time restraint, we therefore gave the family full use of the apartment, which is normally booked out as a separate accommodation, the younger couple who were very pleasant were happy to accept this as an alternative, this however was not mentioned in the negative feedback. The logs for the fire were dropped off at 5.30 by my husband and given to a lovely young lad. It would have been more helpful to have put such comments in our comments book rather than a public page. We literally live 10 minutes away, and quite happy to come and remedy any issues. We didn't receive any calls.
Property Owner