“The bay is fabulous, so clean and tidy we will deffo go back.”
The cottage was just like photos however the bathroom has issues, shower pipe has holes in so the water comes out in different directions, the shower head needs replacing as the holes are blocked, and the plug hole is blocked so when you have a shower it’s like you’re having a bath. I have fed this back to the owner directly. The rest of the property was spot on!
The single beds are full of springs and not comfy at all however I’m told the larger bed was very comfy. When we arrived the travel cot was all made up, the fresh bed linen and towels all laid out.
All facilities in the property worked, TV was fab, kitchen well equipped, heating worked and the property was very warm and cosy.
Thank you for taking the time to give your feedback.
As owners of Bay cottage we welcome all feedback both good and bad. We take all comments on board and try to address any problems as quickly and efficiently as possible.
We take pride in our property and in the way that we prepare the property for all our guests. We aim for a high standard and feel by servicing the property ourselves we can maintain this standard. We are able to deal with any issues we encounter straight away. For example you mentioned the shower pipe and head, these were not blocked and did not have holes in them it was merely a case of the shower head needed tightening up as it had been partially disconnected for some reason. We asked a plumber to investigate the bath/shower plug and have been advised of no blockage and just the fact that drainage on all properties at The Bay is slightly slower than normal.
We were sorry to hear you found the beds uncomfortable, we have never been alerted to this before, however we do feel mattresses are a very personal choice and some people will prefer a firm mattress whilst others prefer a softer one.
Once again thank you for bringing your points to our attention, we can now look forward to our future guests enjoying their stay, many of whom are returning guests who stay with us year after year.