“Beautifully decorated and furnished house, spotlessly clean, in a very convenient position in Scarborough.”
We even managed to squeeze 5 cars on the forecourt which was a bonus. But it was let down by the inadequate kitchen provision. Ovens and hob were great, but there were no serving dishes, only one large sharp knife, and the cutlery and crockery were barely enough for our party of 12 let alone the potential compliment of 16. The coffee maker was a single cup espresso machine, so we ended up buying a cafetiere as it took so long to make coffees in the morning one at a time.
There were also absolutely no house instructions that we could find - information on recycling, rubbish collection, how to leave things at the end of our stay and local amenities were all absent.
Thank you for choosing our hotel and sharing your feedback. We are delighted that you appreciated the beautifully decorated and furnished house, its cleanliness, and the convenient location in Scarborough. We also understand the importance of parking and are glad we could accommodate your five cars on the forecourt.
We sincerely apologise for the inadequate kitchen provisions you experienced during your stay. Your comments regarding the lack of serving dishes, limited cutlery and crockery have been noted. We strive to provide a comfortable and well-equipped kitchen for our guests, and we regret that we fell short of your expectations. We have taken immediate steps and have replenished the stock in the kitchen.
Furthermore, we apologise for the absence of house instructions. The cleaning team had taken it away to update it and forgot to return it. You will now find a more comprehensive handbook which provides valuable local guidance and enhance the overall guest experience.
Once again, we appreciate your feedback, as it helps us identify areas for improvement. We hope to welcome you back in the future and provide you with an exceptional stay that exceeds all your expectations. Please do not hesitate to reach out if we can assist you with anything else. Property Owner