“We appreciate that our booking in the last week of August prior to the Bank Holiday, was always going to be the most expensive week to book.”
So bearing in mind that we paid "top dollar" for the week, you may believe that some of our issues are nit picking or over stated, but for over £6000 for the week, we expected more and better facilities....
However, in the spirit of "Continuous Improvement", we submit the following suggestions and additions, which would improve the experience of future guests, and encourage us to consider another stay in future:
In the Kitchen.
A small frying pan
A butter dish
Egg cups
Prosecco glasses
Non metal spatulas, (as the pans were quite scratched).
Mat by the back door
Bedrooms
Not all had bedside lamps or mirrors
Hair dryers made available.
Maintenance.
The tap in the kitchen continually drips.
Double bedroom on the first floor window did not open.
Shower tray with hairline crack meaning wet and damp in the shower room.
In the shared bathroom on the first floor the shower door has a gap so the carpet got wet, there was also a crack in the base of the shower tray. Also the taps were plumbed the wrong way in the sink (hot tap cold water and vice versa)
We also noticed a stain on the ceiling of the bedroom underneath it, which may be connected to the leaking shower.
Ultimately, because we are a family who "get on with it", no matter what the issues, we had a ball. We loved the location, the large open family spaces, kitchen, hot tub, nice beds in good sizes bedrooms, and generally very clean, just not worth the money.
The photos of the outside garden gave the impression of small but usable outside space, not so, and no downstairs loo was not a "convenience".
If all these things could be addressed, we'll be back, Scarborough always delivers, we love it!
Thank you for your feedback it is appreciated. I would like to let you know that everything you have mentioned has been rectified, replaced or fixed! So glad to hear you will be back. Thank you.
Property Owner
