“We had a fantastic week at Lobster Lodge over Easter.”
We have stayed at The Pines before in a different lodge so we knew what to expect and Lobster Lodge was perfect for our needs. The children loved the bunk bedroom and I found the beds really comfy and the lodge was always lovely and warm despite the cold and rain outside! Huge sofa in the lounge so plenty of space and the kids loved the games and jigsaws that were in the lodge. It would have been nice to have things like tea, coffee, sugar, cling film and tin foil provided. We did get a lovely hamper when we arrived but this would have been a useful touch. The hoover in the property didn't work which isn't ideal when we had a dog with us and we also found a false nail in the bathroom and some dried contact lenses on the floor in the bedroom so I would have liked to run the hoover round myself! There were tupperware lids but no boxes which would have been useful for when we took a picnic out with us but again we made do. The kitchen units were a bit clunky to open but we got the hang of it. The door tread in the bathroom was loose and the shelf in the childrens room wasn't secure and fell off whilst we were there! Overall just a few minor touches which could easily be fixed and wouldn't put us off a return visit. We would love to come back to the lodge again!
Thank you for your feedback, we are glad you had a lovely stay and Easter family break. Thank you for bringing the above points to our attention. As you know this is self catering accommodation, we did provide an Easter themed Hamper and we also have a coffee machine and coffee pods left for you. We will look into getting some more Tupperware’s for the lodge. The hoover was working however it just needed charging, but we apologise if the cleaner missed something. We have now fixed the shelf and door tread- thank you for bringing this to our attention- If you had contacted YCC during your stay they would have arranged for these to have been sorted at the time. Thank you for your feedback, we have taken it all on board and we hope to welcome you again soon.