Willow Spa (Pet)

We had a lovely family weekend with our dog at Woodland Lakes.

The accomodation was comfortable and the kitchen really well equipped. We had a couple of minor issues with a window blind & the dishwasher which were sorted straight away by a very friendly maintenance guy. We would definately stay again.

We have just returned from a week staying in a Willow Spa lodge.

Overall, we had a very enjoyable stay and would return, but there were some inaccuracies in the listing that should be addressed. We specifically booked the Willow Spa as it was advertised as pet friendly in several places within the listing. However, the pre-travel information sent one week before departure stated that dogs could not be left unattended in the accommodation. While we understand such a rule may exist, it would have been helpful for this to be made clear in the original listing before booking. The listing was also contradictory regarding WiFi. It stated that broadband/WiFi and a Smart TV were available, but further down the description it stated that no WiFi was provided. This left us unsure what to expect before arrival. The Willow Spa lodge itself was modern, clean and well presented. The sunken hot tub was private, well maintained and a real highlight of the stay. The site is relatively small, with around 120 lodges, but it is very well maintained, peaceful and ideal for a relaxing break. The swimming pool was a good size, quiet throughout our stay, and one of the best I have seen on a holiday park of this type. There are limited facilities on site, but immediately next door there is a restaurant, sports bar and café, all of which were very good. There is also a fishing lake nearby, which we used twice and the children thoroughly enjoyed. The location is excellent for exploring North Yorkshire. During our stay, we visited both Thirsk and York, which were within easy reach. In summary, we would happily return to the site and the accommodation. Pros: Clean lodge, private hot tub, excellent swimming pool, peaceful site, great location. Cons: Conflicting listing information and an unclear pet policy.

The lodge was well maintained for the most part, although one of the plastic fittings around the veranda doors had to be refitted as it was hanging off when we arrived.

Hot tub was clean and well maintained through the stay. Mixed feelings about the staff and service. Some were extremely helpful, Brooke, the archery instructor and Pool Attendant, was particularly helpful and pleasant, whilst some of the reception staff were straight up rude, which isn’t great when they’re supposed to be working in the hospitality sector. The site was clean and well maintained . On the whole the best holiday of its type we’ve had in the UK, but given the price I wouldn’t have expected anything less.