“The lodge was well maintained for the most part, although one of the plastic fittings around the veranda doors had to be refitted as it was hanging off when we arrived.”
Hot tub was clean and well maintained through the stay. Mixed feelings about the staff and service. Some were extremely helpful, Brooke, the archery instructor and Pool Attendant, was particularly helpful and pleasant, whilst some of the reception staff were straight up rude, which isn’t great when they’re supposed to be working in the hospitality sector. The site was clean and well maintained . On the whole the best holiday of its type we’ve had in the UK, but given the price I wouldn’t ...
Hot tub was clean and well maintained through the stay. Mixed feelings about the staff and service. Some were extremely helpful, Brooke, the archery instructor and Pool Attendant, was particularly helpful and pleasant, whilst some of the reception staff were straight up rude, which isn’t great when they’re supposed to be working in the hospitality sector. The site was clean and well maintained . On the whole the best holiday of its type we’ve had in the UK, but given the price I wouldn’t have expected anything less.
Thank you for your feedback. We're pleased to hear you found the lodge well maintained, enjoyed the hot tub, and felt the site was clean and well looked after. It's also wonderful to hear that Brooke and the activity team helped make your stay a memorable one. We're sorry that some of your interactions with our reception team did not meet the high standards of service we aim to provide. Your comments have been shared with the relevant team for review. Thank you for your balanced feedback, and we're delighted that this was the best holiday of its type you've had in the UK.
Property Owner
