“The cottage was very clean, warm and the bed was extraordinarily comfortable: few snags (no bread knife/grater, bathroom door doesn't close).”
It'd be nice to have local up to date area info and local produce in the welcome pack but that's a 'nice to have', rather than essential. Garden needs to be explained to dog owners (shared space with next door on the pathway, big jump up/down to garden which isn't suitable for older or arthritic dogs, small dogs can get through the gate, the front wall is low, next door dogs can put their head through the gate into Chapel Cottage garden. There was no problem between our dogs and lovely dogs at The Chapel's during our stay but it would be tricky for people with tiny, less mobile, or reactive dogs - it'd be helpful to have a bit more detail about gardens where the property is marketed as being dog friendly with an enclosed garden (or be able to chat with someone who knows the property). Location was lovely, very peaceful and nice to have walks straight out of the cottage.
We’re pleased to hear you enjoyed exploring the local area and enjoyed the peace and quiet of Chapel Cottage.
I’m sorry to hear you had such an issue with the garden at the cottage though.
The garden is secure for dogs as is the neighbouring properties garden. The path to both properties is a shared path with The Chapel nextdoor. Both gardens have gates keeping them completely separate and secure for dogs.
I can only assume people weren’t keeping their gates closed which is unfortunately out of our control.
In terms of the garden having a step to assess it, the property was build in 1670 as was the garden wall which is approximately 1.5ft high, we didn’t think this needed a step to access it as it’s only very small and we didn’t want to start changing any original features.
I’m sorry the bread knife and grater seem to have gone missing, I will make sure these are replaced asap thank you for bringing it to our attention. We’ll also check out the bathroom door as this was closing fine, so we will check and rectify the problem if there is one.
Although the welcome pack wasn’t “fresh produce” I do hope you managed to enjoy what was left for you.
It’s a shame we didn’t hear from you during your stay so we could have explained these things to you. Our contact number is left in the cottage, we’d have been more than happy to help rectify/explain anything with some of issues you mention to help you enjoy your stay.
Property Owner
