“The description of the house and facilities is reasonably accurate when was new but seems it is a little tired now and in need of a little TLC inside and out.”
We had a couple of issues with regards to cleanliness which I see was highlighted before but does not seem to have been addressed. First we arrived and as we started unpacking noticed large black hairs on and in the bed. Further inspection showed all bed linen had same issue so possibly due to prior occupants having dog or poor washing. Whatever the reason we’re not clean and would have been obvious to whoever fitted so not sure why they just did not change to clean linen. I called the service number and to be fair they were there within 30mins and changed the linen. Have to say the quality of the linen they changed to was dramatic improvement too. The cleaning should really be addressed and I don’t see how the owners are complying with the COVID cleaning guidelines you have set. First with linen example given, second the general cleanliness was poor. Whoever does the cleaning covers the basics, so toilet, sinks but that’s it. Oven, extractor, windows, radiators etc all showed signs that were not cleaned and had not been cleaned for some time. The first evening we put a pan of water on for some pasta. After few minutes heating I noticed something in the water, located it to be something dripping from the extractor filter. The filters were dirty with old oil residue that had heated and then dropped into the water. I ended up cleaning the filters to avoid it happening again and when looked inside the extractor hood was full of cobwebs showing had not been used or cleaned for some time. Outside the garden area at the rear of the property was again intended for some time with weeds 2-3 feet high in places. The location is great with the fantastic beach close by. Facilities and food at the onsite cafe and pub was excellent so I would return to the resort but not this particular property. I would also ask if the price paid was higher than precovid times to cover extra cleaning costs? If so and given the issues I would be happy to have this refunded as clearly this extra effort is not happening at this property. I hope the feedback is useful to help the owners give the property some much needed TLC as would be in their interest to do so. Happy to be contacted to discuss any of this further, have pictures too if needed.
Hello Mr Render
Thank you for your feedback regarding your stay at our cottage.
We are very disappointed and can only apologise that things were not up to the standards that we want to offer to our guests.
It is our intention to offer a very relaxing and problem free vacation to our guests and certainly do not expect them to have to clean the extractor filters. We replace the bedding and towels regularly so there should not be any difference between sets.
We are visiting the property ourselves next week and will be having a long discussion with our cleaners/laundry to discover why the standards appear to have dropped & ensure these problems do not continue.
Unfortunately the maintenance of the patio area and planting is the responsibility of the resort management but we have already emailed the Manager and requested he takes action to tidy this area up.
Once again please accept our apologies and we hope you will consider staying at Sunny Corner Cottage again in the future.
Steve & Diane Cook
Property Owner
