“I honestly hate writing bad reviews so if it's a little thing I don't bother but honestly.”
I hated this place. Firstly this house is listed as dog friendly and nothing else on the listing but arriving dogs are not allowed upstairs and sofas needed to be covered to go on them. If this was disclosed on the booking I wouldn't have booked. Half the stove top didn't work for us the lady came out and checked as well and gave us a camping stove to use. And it would be fixed Tuesday and it wasn't. The backdoor had dropped so you had to slam the door to get it to close. The bathroom door doesn't lock and the shower was leaking and was pouring out from ceiling to the living room. And we weren't able to use the shower. The lady did come and grout it after a plumber was out but even waiting over 24 hours the gout wasn't set and was basically going down the drain. The tumble dryer wasn't working correctly. It was a washing machine tumble dryer in one and once it washed it would not dry. Also the hot water wasn't hot it was warm so we had to have Luke warm baths because we couldn't use the shower. The lady did say we should have told the plumber but at that stage we didn't know it was Luke warm and explained it's at 52° due to scalding but it didn't feel hot at all. We went away for a week relaxation and seemed like we were messaging every day and honestly hated the hassle. We were told she's nothing but good reviews for the property but I can't understand how there has been no complaints about everything and especially about the bath as there is water stains on the living room roof by the beams showing it's been a problem for a ongoing while and how she stated at the beginning they had just resealed the bath because of the leak and she said the grouting was a temporary fix
I am really sorry that the guest experienced some problems during her stay which I tried hard to rectify, but not to her satisfaction. She made me aware of two issues which I responded to promptly. on both occasions. The hob wasn't lighting properly, so I attended within an hour, got three out of four burners working, but as it was a bank holiday, I was not able to get anyone to fix the fourth one during her stay. The shower was leaking, and the plumber attended straight after the bank holiday and diagnosed a problem with the grout. I repaired this straight away, but the guest clearly did not want me in the property and I was only able to make a temporary repair. She did not advise me of the other issues until after she had left. The back door does not need to be slammed, in fact quite the opposite. She did not tell me the water was too cool for her liking, it is regulated in accordance with recommended temperatures, but I could have adjusted it if I had known. Most dog-friendly properties in my experience do not allow dogs upstairs. We provide throws and towels for dogs who may want to sit on the sofas, a secure garden and dog treats. I am truly sorry she did not enjoy her stay.
Property Owner
