“We were very disappointed with Sail Lodge.”
The cleanliness was not to a good standard, it looked like it had not had a deep clean for some time.
There's fungus growing on the walls in the basement.
The toilet seat is broken in the ground floor bedroom.
The property is very run down and in need of some renovation for the price we paid.
The cleanliness was not to a good standard, it looked like it had not had a deep clean for some time.
There's fungus growing on the walls in the basement.
The toilet seat is broken in the ground floor bedroom.
The property is very run down and in need of some renovation for the price we paid.
Thank you for your review and let me start by saying I am so sorry that these issues have impacted your stay with us. We pride ourselves in offering great multi-generational family holiday properties so to hear that we have disappointed you is incredibly displeasing to us. I wish that you had contacted me during your week long stay and I would have dealt with these issues immediately. I'm available Monday to Friday 9-5pm and then we have an out of hours team who are available . Usually our guests have a wonderful time in Scarborough and it's incredibly important to us to ensure we and our properties play a major part in that so once again I am sorry . Thank you for bringing these issue to me attention it gives me a chance to get things dealt with and fixed before the next guest arrives. Kindest Regards Julie Property Owner