“Host was lovely and very helpful with emails prior to our visit and kindly checking everything was OK on our 1st day.”
The cottage was very spacious throughout and the sofas and bedroom furniture were of good quality, the kitchen had most things you would need during your stay. The bathroom was large with a good disabled walk in shower (though a hand rail(s) should perhaps be fitted to assist disabled guests)
Unfortunately there were some negatives for us personally....not complaints but, rather, observations, and if put right would make a more welcoming stay for guests.
The twin room had some large awful ...
The cottage was very spacious throughout and the sofas and bedroom furniture were of good quality, the kitchen had most things you would need during your stay. The bathroom was large with a good disabled walk in shower (though a hand rail(s) should perhaps be fitted to assist disabled guests)
Unfortunately there were some negatives for us personally....not complaints but, rather, observations, and if put right would make a more welcoming stay for guests.
The twin room had some large awful looking stains on the carpet as you went in the room.
Mattresses are outdated with just springs- either need replacing or mattress toppers adding, as they weren't good to sleep on.
Not sure about the twin beds but the double bed had no mattress protector which for me is a big no-no!
Front door was difficult to open and plaster coming off around it....one of us could not open the door.
Outdoors in general could do with some work as not very inviting- furniture and umbrella also a bit dirty.
Some painting and better finishing required in most areas...plus the cobwebs on the kitchen higher areas could do with removing as they are plentiful and look like they've been there some time.
More crockery required i.e. plates etc.
Whilst this looks like a long list, they are not meant as a complaint as the cottage was good on the whole, and certainly backed up by a good attentive host. Simple remedies I would say, which would have resulted in 5 stars across the board.
Thank you, Sharon for your feedback and for the constructive manner of it.
Cleaner and I noted those carpet stains but were unable to ensure washing & drying before your arrival - both bedroom carpets were cleaned between your departure and the next arrivals as there was a day gap, we replaced hallway carpets with tiles earlier and plan to do the same for bedrooms as some guests with mobility difficulties find carpets problematic, we’ll have bedside rugs of course.
We will start mattress replacement bedroom by bedroom now rather than at year end as planned, I don’t know why a mattress cover was missing, perhaps bundled up in the Laundry bag service in error.
Cobwebs - our cleaner now has a 10’ duster pole.
Crockery, we will add to the 4 place settings ensuring that guests own visitors are accommodated for.
Yes, the heavy Oak doors are a problem and we’ve a carpenter coming this week to rehang with additional hinges.
We have power washed the Deck since your visit and will also look to other exterior issues.
Once again, thank you for your feedback and your positive response.
Keith & Anji
Property Owner
