“This place could be so good, if the little things were taken care of.”
On arrival we discovered it had not been cleaned correctly, the grill pan was dirty, bins were still full, some of sanitary products! There was no excuse for this as we were told it was clean and ready to go at 12 rather than 4pm. The owners was contacted and someone came to clean the grill pan but no bins were emptied.
There are little maintenance issues throughout the house that need seeing to, broken wardrobe, leaking toilet, showers that don’t work properly, shower doors that don’t close, just little things that need attention.
The fridge in the kitchen doesn’t work, and the oven doesn’t get hot enough.
If the owner put some cleaning products throughout the house, ie loo spray, kitchen spray it would be left cleaner to start off with. Could also do with a mop for the kitchen, we did try to keep it clean, but drew the line at buying a mop, and didn’t expect to have to bring one.
The hot tub was great, but by day 3 was not clean and becoming a health hazard. Perhaps providing cleaning tablets and instructions on keeping it clean would help, and how to top it up, instead of using jugs of water!
On the whole we did have a good time. The owner helped us out with extra parking permits which was great. The concept, location, space and decoration of the house is fantastic. It’s just let down by little things that could easily be solved, and it’s a pity.
Dear Lisa. Thank you for your feedback. I can only apologise that your experience was not all positive. I can assure you this was looked into and we have now parted ways with the cleaning company. All feedback has been taken on board and we are working on these issues so it does not happen again. Regardless of these problem, I am glad you had a good time. We do hope to see you back at Senna Rocks in the future.
Property Owner
