“Stayed 6th-10th May 2025.”
Positive. Centre of Staithes, friendly neighbours, Internet use.
Negative: Using electric sockets in attic bedroom always tripped the electric for the whole house. Used a extention from the downstairs bedroom which tripped x 3.Told Sykes the first and second day of stay. Both times they told us someone will be coming to right it,they said the handy man Bobby will be coming, leave the key in the key safe. Nobody came all week.
When home, complained again.The owner said they did not want to ...
Positive. Centre of Staithes, friendly neighbours, Internet use.
Negative: Using electric sockets in attic bedroom always tripped the electric for the whole house. Used a extention from the downstairs bedroom which tripped x 3.Told Sykes the first and second day of stay. Both times they told us someone will be coming to right it,they said the handy man Bobby will be coming, leave the key in the key safe. Nobody came all week.
When home, complained again.The owner said they did not want to spoil our stay.
Took photos of their dirty fridge, bathroom, outside yard, surfaces in house, damp crumbling wall in lounge, bits of wall fell every day, could not open most windows, could not close blinds in attic bedroom the other window had no blind/curtain, pet hair on bed blankets, however we did not complain of this. But we did see previous review of the same.
Will not be using Sykes in future.
Many thanks for taking the time to "review" our cottage. I feel we need to point out a number of significant inaccuracies in your review.
We personally visited the cottage having spent hundreds of pounds on decorating and cleaning of the cottage to ensure it was spotless before your stay, indeed the next people to rent the cottage commented on how clean it was. This was the day after your stay
When you contacted Sykes to say that one of the sockets was tripping you didn't mention anything at all about the apparent issues with cleaning. We checked the fridge, it was spotless. We checked the beds with no issues at all. We are mystified that you were unable to open windows as all worked perfectly.
The socket in question was checked and mended the morning you left the property. We accept that you may have had a mild inconvenience over this and apologise. The electrical systems were working perfectly and did exactly what they should have done.
Whilst we appreciate your initial kind offer of refunding half of your money "to avoid a bad review" we cannot run our cottage this way. Small businesses are having a tough time at the moment. We care deeply about our guests and also their experience. Bad reviews and good reviews are read and acted on and like the vast majority of Sykes owners we are a family for whom these sorts of reviews really hurt us both personally and our business.
We feel deeply let down that it seems that you didn't enjoy your stay. We do feel though that a weaponised review like this does not accurately reflect either our cottage or your experience with Sykes.
We wish you well in the future. We hope that you are able to find something which suits your needs better.
Property Owner