Last updated: 15 December 2020 12:04

If you are travelling between 23rd and 27th December

The UK Government and Devolved Administrations have recently announced a relaxation of restrictions across the UK over the Christmas period, between 23rd December and 27th December. These ‘Christmas Bubble’ rules will replace local / national restrictions.

If you have a booking which falls in full between 23rd December and 27th December you will be able to go on holiday, subject to the number of households in your travelling party.

If you have a booking which falls partly between 23rd December and 27th December, the remainder of your booking might be impacted by the local / national restrictions in place either side of this window.

We will contact any affected customers as soon as updates are announced by governments, and if you are unable to stay for the full period of your booking, we will facilitate an appropriate partial refund to reflect the days you are unable to stay at the property.

If you are only able to stay for one day of your booking (because your booking starts on the 26th or 27th December, or ends on the 23rd or 24th December, and local restrictions either side of the Christmas Bubble prevent you from travelling), you will be eligible for a full refund.

If you are due to travel before 23rd December (and not over the Christmas Bubble period), or after 27th December, please see below.


If you are travelling to or from England

If you live in an area of England categorised as Tier 1 or are due to stay at a property in England located in an area categorised as Tier 1, starting between the 2nd December and 16th December

If you live in an area categorised as Tier 1, or are due to stay at a property in an area categorised as Tier 1, you may not be able to travel if there are 7 or more people in your party which are not from a single household / bubble. You can check the coronavirus restrictions in your area here.

If your booking is affected and has a start date between 2nd December 2020 and 16th December 2020 you may either rearrange your booking to new dates, with no amendment fee; or receive a full cash refund* if preferred.

We are contacting all customers who we believe may be affected by this and are due to travel during this period.

We are working through refunds as quickly as possible.

If you live in an area of England categorised as Tier 2, or are due to stay at a property in England located in an area categorised as Tier 2, starting between the 2nd December and 16th December

If you live in an area categorised as Tier 2, or are due to stay at a property in an area categorised as Tier 2, you may not be able to travel due to restrictions on household mixing. You can check the coronavirus restrictions in your area here.

Please contact us to discuss the options available to you. Impacted customers, whose bookings are unable to go ahead due to restrictions on indoor socialising of one household or support bubble only, will be able to request a change to their holiday dates, with no amendment fee; or to receive a full cash refund*

We are experiencing high volumes of contacts, we thank you for your patience.

If you live in an area of England currently categorised as Tier 3, or are due to stay at a property in England located in an area categorised as Tier 3, starting between the 2nd December and 16th December

If you live in an area currently categorised as Tier 3, or are due to stay at a property in an area categorised as Tier 3, you may not be able to travel. You can check the coronavirus restrictions in your area here.

If your booking has a start date between 2nd December 2020 and 16th December 2020 you may either rearrange your booking to new dates, with no amendment fee; or receive a full cash refund* if preferred.

We have emailed all customers who we believe may be affected by this and are due to travel during this period. Please follow the instructions contained in this email and log into your online account and select ‘cancel bookings’ to make your choice.

We are working through refunds as quickly as possible.

If your booking is due to start after 16th December 2020 and you believe your booking will be affected please bear with us, these FAQ’s will be continuously updated as we review our date bands in line with Government guidance.  

If you live in an area of England that will be categorised as Tier 3 from 16th December 2020, or are due to stay at a property in England located in an area which will be categorised as Tier 3, starting between the 16th December and 22nd December

If you live in an area which will be categorised as Tier 3 from 16th December 2020, or are due to stay at a property in an area which will be categorised as Tier 3, you may not be able to travel. You can check the coronavirus restrictions in your area here.

If your booking has a start date between 16th December 2020 and 22nd December 2020 and you are not able to travel for your full booking, you may either rearrange your booking to new dates, with no amendment fee; or receive a full cash refund* if preferred.

If you are affected by Tier 3 restrictions, but still wish to travel to your holiday property over the ‘Christmas Bubble’ period, you do not need to do anything right now, we will be in touch later this week with the options available to you, including an appropriate partial refund for the nights you are unable to stay.

We have emailed all customers who we believe may be affected by this and are due to travel during this period. If you are unable to travel for any of your booking and wish to request a full refund or amendment, please follow the instructions contained in this email and log into your online account and select ‘cancel bookings’.

We are working through refunds as quickly as possible.

If your booking is due to start after 22nd December 2020 and you believe your booking will be affected please bear with us, these FAQ’s will be continuously updated as we review our date bands in line with Government guidance.  

If your booking is for a property in England and is affected by the ‘Rule of Six’ in England

If your booking is for a property in England and is due to start between 3rd December 2020 and 1st January 2021 and your party are unable to travel due to the ‘Rule of Six’ legislation, you may either rearrange to new dates, with no amendment fee; or receive a full cash refund* if preferred.  

We have emailed all customers who we believe may be affected by this and are due to travel during this period. Please follow the instructions contained in this email and log into your online account to make your choice.

This policy currently applies to bookings with a party size of seven or more guests, that are from more than one household or support bubble. It is your responsibility to understand whether your booking is affected and whether or not you are able to travel. The latest government information can be found here: England.

*Please note that the cash refunds offered under this policy for rental charges are made by the Owner of the property and facilitated and offered by Sykes as an Agent on behalf of the Owners. Sykes is happy to make an ex gratia payment covering our commission and fees, as a gesture of goodwill and not because of any legal obligation to do so.

Last updated: 15th December 2020


If you are travelling to or from Wales

If you live in Wales and your booking is for a property located in Northern Ireland, an area of England classified as Tier 3, or an area of Scotland classified as PL3 or PL4, or you live outside Wales in one of these areas and your booking is for a property in Wales

If you live in Wales and your booking is for a property located in Northern Ireland, an area of England classified as Tier 3, or an area of Scotland classified as PL3 or PL4, or you live outside Wales in one of these areas and your booking is for a property in Wales, you may not be able to travel. 

If your booking has a start date between 11th December 2020 and 17th December 2020 you may either rearrange your booking to new dates, with no amendment fee; or receive a full cash refund* if preferred.

We have emailed all customers who we believe may be affected by this and are due to travel during this period. Please follow the instructions contained in this email and log into your online account and select ‘cancel bookings’ to make your choice.

If your booking is due to start after 17th December 2020 and you believe your booking will be affected please bear with us, these FAQ’s will be continuously updated as we review our date bands in line with Welsh Government guidance. 

If you live in Wales and your booking is for a property in Wales

If you live in Wales and your booking is for a property in Wales which is due to start between 11th December 2020 and 17th December 2020, please contact us to discuss the options available to you. 

Impacted customers, whose bookings are unable to go ahead due to the Welsh Government’s measures in respect of party mix (one household only in holiday accommodation), will be able to request a change to their holiday dates, with no amendment fee; or to receive a full cash refund*

We are working hard to process refunds as quickly as possible, however due to the volume of affected bookings this may take up to 45 days from the date you submit your choice.

If your booking is due to start after 17th December 2020 and you believe your booking will be affected please bear with us, these FAQ’s will be continuously updated as we review our date bands in line with Welsh Government Guidance.

*Please note that the cash refunds offered under this policy for rental charges are made by the Owner of the property and facilitated and offered by Sykes as an Agent on behalf of the Owners. Sykes is happy to make an ex gratia payment covering our commission and fees, as a gesture of goodwill and not because of any legal obligation to do so.

Last updated: 11th December 2020


If you are travelling to or from Scotland

If you live in Scotland and your booking is for a property outside Scotland, or you live in the UK outside Scotland and your booking is for a property in Scotland.

If you live in Scotland and are due to travel to a property outside Scotland, or you live in the UK outside Scotland and are due to travel to a property in Scotland, you may not be able to travel. 

If your booking has a start date between 5th December 2020 and 20th December 2020 and ends before the 'Christmas Bubble' period you may either rearrange your booking to new dates, with no amendment fee; or receive a full cash refund* if preferred.

Please log into your online account and select ‘cancel bookings’ to make your choice. 

We are working hard to process refunds as quickly as possible, however due to the volume of affected bookings this may take up to 45 days from the date you submit your choice.

If your booking is due to start after 20th December 2020 and you believe your booking will be affected please bear with us, these FAQ’s will be continuously updated as we review our date bands in line with Scottish Government guidance.

If your booking spans the UK’s ‘Christmas Bubble’ period between 23rd December and 27th December please refer to the relevant guidance at the top of this page. 

If you live in an area of Scotland categorised by the Scottish Government as ‘Protection Level 3’ or live in Scotland or outside the UK and are due to stay at a property in Scotland located in an area categorised as ‘Protection Level 3’

If you live in an area categorised as ‘Protection Level 3’, or live in Scotland or outside the UK and are due to stay at a property in an area categorised as ‘Protection Level 3’, and your booking is due to start between 11th December 2020 and 17th December 2020, you may not be able to travel. You can check the coronavirus restrictions in your area here.

If you are unable to go ahead with your booking you may either rearrange your booking to new dates, with no amendment fee; or receive a full cash refund* if preferred. 

We are contacting everyone who is affected with details of how to confirm your choice. We therefore ask that you please refrain from calling us, as our contact centre is currently extremely busy.

If your booking is due to start after 17th December 2020 and you believe your booking will be affected please bear with us, these FAQ’s will be continuously updated as we review our date bands in line with Scottish Government guidance. 

If you live in Scotland and are due to stay at a property in Scotland located in an area categorised as ‘Protection Level 1’ or ‘Protection Level 2’

If you live in Scotland or outside the UK and your booking is due to start between 11th December 2020 and 17th December 2020 and you are due to stay at a property in an area categorised as ‘Protection Level 1’ or ‘Protection Level 2’, you may not be able to travel under rules restricting mixing outside of your household (or extended household).

If you are unable to go ahead with your booking you may either rearrange your booking to new dates, with no amendment fee; or receive a full cash refund* if preferred. 

We are contacting everyone who is affected with details of how to confirm your choice. We therefore ask that you please refrain from calling us, as our contact centre is currently extremely busy.

If your booking is due to start after 17th December 2020 and you believe your booking will be affected please bear with us, these FAQ’s will be continuously updated as we review our date bands in line with Scottish Government Guidance. 

*Please note that the cash refunds offered under this policy for rental charges are made by the Owner of the property and facilitated and offered by Sykes as an Agent on behalf of the Owners. Sykes is happy to make an ex gratia payment covering our commission and fees, as a gesture of goodwill and not because of any legal obligation to do so.

Last updated: 11th December 2020


If you are travelling to or from Northern Ireland

If your booking is affected by the Northern Ireland national lockdown

If you live in Northern Ireland and are due to travel to a property outside Northern Ireland, or you live outside Northern Ireland and are due to travel to a property in Northern Ireland, you may not be able to travel (subject to legalised exceptions).

If your booking has a start date between 27th November 2020 and 11th December 2020 you may either rearrange your booking to new dates, with no amendment fee; or receive a full cash refund* if preferred.

Please log into your online account and select ‘cancel bookings’ to make your choice. 

We are working through refunds as quickly as possible.

If your booking is due to start after 11th December 2020 and you believe your booking will be affected please bear with us, these FAQ’s will be continuously updated as we review our date bands in line with government guidance. 

*Please note that the cash refunds offered under this policy for rental charges are made by the Owner of the property and facilitated and offered by Sykes as an Agent on behalf of the Owners. Sykes is happy to make an ex gratia payment covering our commission and fees, as a gesture of goodwill and not because of any legal obligation to do so.

Last updated: 20th November 2020


If you are travelling to the Republic of Ireland

If your booking is affected by the Republic of Ireland Level 3 restrictions, 1st December 2020 – 17th December 2020

If you live in the Republic of Ireland and your booking is due to start between 1st December 2020 and 17th December 2020, you may be affected by the Level 3 restrictions in the Republic of Ireland, restricting travel outside of your county or household mixing outside of your bubble.

If your booking is for a property in the Republic of Ireland, and is due to start between 1st December and 17th December, you may be affected by the Level 3 restrictions in the Republic of Ireland, restricting household mixing outside of your bubble.

If you are unable to go ahead with your booking you may either rearrange your booking to new dates, with no amendment fee; or receive a full cash refund* if preferred. 

We are contacting everyone who is affected with details of how to confirm your choice. We therefore ask that you please refrain from calling us, as our contact centre is currently extremely busy.

If your booking is affected by the Republic of Ireland restrictions, 18th December – 6th January 2021 

If you live in the Republic of Ireland, or your booking is for a property in the Republic of Ireland, and your booking is due to start between 18th December 2020 and 6th January 2021, you may be affected by the restrictions in the Republic of Ireland, restricting more than three households mixing.

If you are unable to go ahead with your booking you may either rearrange your booking to new dates, with no amendment fee; or receive a full cash refund* if preferred. 

We are contacting everyone who is affected with details of how to confirm your choice. We therefore ask that you please refrain from calling us, as our contact centre is currently extremely busy.

If your booking is due to start after 6th January 2021 and you believe your booking will be affected please bear with us, these FAQ’s will be continuously updated as we review our date bands in line with government guidance. 

*Please note that the cash refunds offered under this policy for rental charges are made by the Owner of the property and facilitated and offered by Sykes as an Agent on behalf of the Owners. Sykes is happy to make an ex gratia payment covering our commission and fees, as a gesture of goodwill and not because of any legal obligation to do so.

Last updated: 2nd December 2020