“On arrival we were pleased how spacious the house was but it felt grubby,probably the floor, which came up when it was vacuumed, the vac smelt terrable too.”
There was a large used plaster on the floor in the lounge, dirty finger marks on doors and the kitchen table, dirty draws and the fridge with a broken door milk holder. Bedding was marked. We spent 2 hours cleaning. There was also no spare toilet rolls or washing powder. We also bought a kettle as the one there needed replacing. We only had one phone number to ring an agency who I rung, they said the owner would ring me back , this never happened. So we were disappointed.
The bedroom would ...
There was a large used plaster on the floor in the lounge, dirty finger marks on doors and the kitchen table, dirty draws and the fridge with a broken door milk holder. Bedding was marked. We spent 2 hours cleaning. There was also no spare toilet rolls or washing powder. We also bought a kettle as the one there needed replacing. We only had one phone number to ring an agency who I rung, they said the owner would ring me back , this never happened. So we were disappointed.
The bedroom would benifit from curtains as well as blinds as they are small and let light in and dont really work when you want the window open on a warm night. The beds were very comfortable but the pillows need protectors. The position of the house was fantastic, the garden and parking were great and the games and beach equipment were so appreciated thanks. The house just needs a bit more tlc.
Thank you for your feedback. We're pleased to hear that you enjoyed the location, garden, parking, and the games and beach equipment provided.
We were disappointed to read your comments regarding the cleanliness of the property. We have worked with the same cleaning team for over 10 years and have not previously received feedback of this nature. We take all guest comments seriously and will be discussing the concerns you have raised with our housekeeping team.
The contact details for the Yorkshire Coastal Cottages office are included in the guest information folder at the property. Had you contacted the office during your stay, we would have arranged for the cleaners to return to the property to assess and address the issues raised.
Property Owner
