“Upon initially viewing this property on Sykes Cottages, I was very impressed.”
It appeared to be an excellent find. My family and I had planned this gathering several months in advance as we sought an ideal location and accommodation for our get-together. The location is quite lovely, situated very close to Bridlington beach with charming gift shops nearby. However, regarding the property itself, I was very disappointed with its condition . While the kitchen appeared tidy at first glance, we noticed the oven and utensils were left in a somewhat unclean state. Given the ...
It appeared to be an excellent find. My family and I had planned this gathering several months in advance as we sought an ideal location and accommodation for our get-together. The location is quite lovely, situated very close to Bridlington beach with charming gift shops nearby. However, regarding the property itself, I was very disappointed with its condition . While the kitchen appeared tidy at first glance, we noticed the oven and utensils were left in a somewhat unclean state. Given the cost of the property, we would expect it to be clean and in a usable condition. Secondly, although the rooms had been tidied and the linen was clean, some towels exhibited deep stains, leading to uncertainty regarding whether they had been replaced. Some toilets did not flush properly, and one ensuite bathroom had no working lights. Additionally, another ensuite had a broken door, requiring the use of a blanket for privacy when the toilet was in use. One ensuite door had a broken handle. The house is spacious and can accommodate a substantial number of guests; however, these maintenance issues require attention.Please ensure the handrails are thoroughly cleaned, as they are currently sticky. Additionally, the carpet requires a deep cleaning. The door stoppers should be replaced with thicker ones to prevent damage from the heavy doors closing forcefully. To mitigate potential accidents, installing more robust door holders or stoppers is recommended. The Henry vacuum emitted an unpleasant odour during use. We also noted the absence of dishcloths, kitchen towels, and a dustpan and brush for sweeping. Furthermore, the external bins situated at the rear of the property were also a point of concern.The bins were already full from previous tenants, which was problematic as waste was piling up and attracted foxes at night, resulting in a significant mess. If you are going to rent your property to tenants for the holidays, it is essential to address these issues.
Thank you for taking the time to provide such detailed feedback following your stay Yasmin.
We’re pleased that you enjoyed the location and found the property spacious and suitable for your family gathering. We do, however, appreciate you highlighting the issues you encountered during your stay.
We have taken note of your comments regarding the cleanliness of the kitchen, carpets and handrails, as well as the bathroom facilities, doors, towels and other household essentials. We will be reviewing these points with our cleaning and maintenance teams to ensure they are addressed.
With regards to the bins, the trash is routinely collected, however, when it is overfills quickly, even if we book for collection we still depend on the service providers availability to do the collection.
Thank you again for bringing these matters to our attention. Your feedback is helpful in identifying areas that require attention, and we will use it to help maintain the standard we aim to provide for our guests.
Property Owner
