“The cottage was extremely well equipped and could not be better placed to enjoy the facilities of Helmsley and the surrounding delights of Yorkshire.”
The generous welcome pack consisted of a bottle of wine, a bag of Maltesers and a packet of biscuits. On the downside however the cleanliness of the cooker, cutlery and utensils could have been better and the garden could do with some attention. The Wi-fi password failed to allow connection to the internet and coverage generally in the area is very poor. Parking close to the property is also a problem as the neighbours are very territorial about what they consider to be their right to commandeer the highway..
Thank you for your feedback.
I have sought clarification from and apologised to the client for the problems he encountered, which are most unusual. WiFi is fully functional now and I can only assume there was a temporary outage/poor signal which I would have sought to rectify with the provider(BT) if I had been aware of it. I am sorry that there was an incident with a neighbour over parking. We have never had this problem before. We will advise clients that parking on the adjacent road where there is no house frontage is preferred. I can only assume that the cleanliness issue was a one-off, as we normally score highly (as other feedback and inspection reports evidence) on this aspect. The issue has now been attended to and will be given attention in future. I accept that there were some weeds growing on the front path during a particularly vigorous growing season, and apologise for this. This has been attended to. We hope you had a lovely stay otherwise. Property Owner
