“Was a lovely house, very large , easily accommodated our party of 24 family members.”
Was everything we needed for our stay. The outdoor space and and garden was huge. Games room was great and a fantastic hot tub. The only negative was with 24 people using the hot, it soon got dirty, and needed cleaning. Could have left some hot tub cleaner in a safe place, to last the weekend.
But overall was a brilliant weekend, and felt it was good value for money.
Peter Brown (July '26')
Was everything we needed for our stay. The outdoor space and and garden was huge. Games room was great and a fantastic hot tub. The only negative was with 24 people using the hot, it soon got dirty, and needed cleaning. Could have left some hot tub cleaner in a safe place, to last the weekend.
But overall was a brilliant weekend, and felt it was good value for money.
Peter Brown (July '26')
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You said:
how to reply to this feedback Beautiful cottage with plenty of space and had all the things needed for a long weekend holiday with a big group. Only downside was that we could not reduce the temperature of the hot tub and the rooms smelt of some pets.
ChatGPT said:
Here's a warm, professional response you could post:
Thank you for your lovely feedback. We're so pleased you enjoyed the cottage, found it spacious, and had everything you needed for your long weekend with your group.
We also appreciate you highlighting the issues you experienced. We're sorry to hear about the hot tub temperature and the lingering pet odour in some of the rooms. We'll be looking into the hot tub settings and reviewing our cleaning procedures to ensure the cottage is as fresh and comfortable as possible for future guests.
Thank you again for your valuable comments, and we hope to have the opportunity to welcome you back for another stay.
If you'd like, I can also make it sound more personal, more concise, or more luxury-brand oriented.
You said:
how to reply to feedback The house exceeded our expectations as the price was very reasonable for so many rooms. It was exactly as described and perfect for our family get-together.
ChatGPT said:
Here's a warm and appreciative response:
Before the draft:
Thank you so much for your wonderful review. We're delighted to hear that the house exceeded your expectations and that you found it to be great value for your family gathering. It's fantastic to know the property was exactly as described and provided the perfect setting for everyone to come together.
We really appreciate your kind words and hope to welcome you and your family back for another memorable stay in the future.
Thank you! If you'd like, I can also make it sound more luxury, more personal, or more suited to Airbnb or Booking.com.
You said:
how to reply to feedback Was a lovely house, very large , easily accommodated our party of 24 family members. Was everything we needed for our stay. The outdoor space and and garden was huge. Games room was great and a fantastic hot tub. The only negative was with 24 people using the hot, it soon got dirty, and needed cleaning. Could have left some hot tub cleaner in a safe place, to last the weekend. But overall was a brilliant weekend, and felt it was good value for money.
ChatGPT said:
Here's a friendly and professional response that acknowledges both the praise and the suggestion:
Thank you for your wonderful review. We're delighted to hear that the house was the perfect size for your family gathering and that you enjoyed the spacious gardens, games room, and hot tub. It's great to know you felt the property offered good value for money and that you had a brilliant weekend together. Regarding the hot tub, it's not just a case of adding more chemicals, the water then needs to be tested so the chemicals are the required readings and safe so not something a guets can do themselves. It's really important that the hot tub rules in the manual are adheard to and this should prevent the water needing to be re-treated. We really appreciate your feedback and hope to welcome you and your family back for another stay in the future.
Property Owner