“No lighting from leaving the hotel car park to the park itself Keysafe would not ...”
No lighting from leaving the hotel car park to the park itself Keysafe would not open on arrival Thermostat did not work for the heating Tv channels for terrestrial tv did not work One handled saucepan Kitchen utensils lack of Shame because these little things let it down also the shower needs a proper clean and dark dog hair was on the Carpet in large clumps under the table Hot tub was good and safety was good Guttering near the hot tub in poor state
No lighting from leaving the hotel car park to the park itself Keysafe would not open on arrival Thermostat did not work for the heating Tv channels for terrestrial tv did not work One handled saucepan Kitchen utensils lack of Shame because these little things let it down also the shower needs a proper clean and dark dog hair was on the Carpet in large clumps under the table Hot tub was good and safety was good Guttering near the hot tub in poor state
Thank you for your review and for staying with us. We appreciate your feedback and are sorry for the issues you encountered during your stay.
Regarding the lack of lighting from the car park to the park, it's due to our location within the North Yorkshire Moors national park, where dark sky conditions are in place. This means we aren't allowed street lamps, but every lodge does have its own external light to help with visibility.
We've recently made changes to our housekeeping procedures to address the cleanliness issues you mentioned. We're committed to ensuring a clean and comfortable environment for our guests, and we're sorry this wasn't your experience.
As for the other issues, like the faulty keysafe, thermostat, and the condition of the guttering, we'll look into these right away. We have a local team on hand for maintenance, and we encourage guests to contact us during their stay with any issues so we can resolve them immediately. It’s important to us that you have the best possible experience while you're here.
Thank you for pointing out these areas for improvement, and we're glad to hear you enjoyed the hot tub and felt safe on-site. We hope you'll give us another chance to provide you with a better experience. Please let us know if you're planning to visit again, and we will do our best to make your stay a more pleasant one.
Best regards,
Paddock Lodges Team
Property Owner
